Technical support（技术支援）

Description

技术服务包括但不限于一下内容：

笔记本或台式电脑相关软硬件问题排除：
无法正常开机；
系统安装；
密码忘记找回或重置密码；
系统声音问题；
网络问题；
数据恢复；
系统迁移；
系统速度优化；
系统蓝屏；系统黑屏；

笔记本或是台式电脑办公软件或游戏等问题排查和解决：
单机游戏安装和运行问题；
网络游戏安装和运行问题；
各种应用软件的安装和使用过程中出现的问题排查和问题解决。

Technical services include but are not limited to the following:
Unable to power on normally;
System installation;
Forgot to retrieve or reset password;
System sound issue;
Network issues;
Data recovery;
System migration;
System speed optimization;
System blue screen; System black screen;
Troubleshooting and resolution of issues with office software or
games on laptops or desktop computers:
Single player game installation and operation issues;
Installation and operation issues of online games;
Troubleshooting and problem-solving of problems that arise
during the installation and use of various application software.

拍买与售后须知
尊敬的客户，感谢您选择我们的电脑硬件远程维护服务。为了确保服务顺利进行并避免不必要的纠纷，请您在参与拍买及使用我们的
服务前仔细阅读以下须知：
一、拍买须知
1. 数据备份责任：
在远程维护过程中，可能会导致C盘或其他磁盘数据被覆盖或丢失，且无法恢复。
请您务必在维护前自行备份所有重要数据。如因未备份导致数据丢失，责任由客户自行承担。
2. 隐形硬件问题：
在维护前，我们的维修师无法确定您的电脑是否存在隐形硬件问题。
如在维护过程中发现硬件问题，我们将建议您采用其他解决方案或引导您退款。相关责任由客户自行承担。
3. 远程维修限制：
远程维修无法解决所有故障，特别是硬件故障。
如确认为硬件故障，我们将提供故障原因及合理的维修建议。
4. 客户配合：
远程协助需要您的积极配合。您的配合程度将直接影响问题解决的速度和效果。
5. 不可抗力因素：
网络不稳定、停电等不可抗力因素可能导致远程维修失败。对此我们深表歉意，敬请谅解。
6. 正版系统支持：
我们仅提供维修服务，不出售任何微软Windows盗版系统。我们支持并鼓励客户购买和使用正版系统。
二、售后须知
1. 售后期限：
所有套餐均有对应的售后时间，请在购买前仔细阅读相关说明。
如安装系统出现任何非人为原因导致的系统问题，我们将提供免费售后服务，不收取任何费用。如问题未解决，我们将全额退
款。
2. 不在售后范围内的行为：
自行删除系统盘文件、更改注册表和策略组、下载恶意软件和病毒、硬件本身问题、更换新硬件、未提前告知的特殊软件需求、
未提前说明的电脑问题等行为不在售后范围内。
3. 客户责任：
在进行任何系统操作前，请客户自行备份重要数据。因未备份导致的数据丢失，我们概不负责。
客户应确保硬件设备在安装系统前处于良好状态。如因硬件问题导致的系统故障，不在售后范围内。
4. 服务流程：
客户在购买服务后，我们的工程师将进行初步问题诊断。
根据诊断结果，提供相应的解决方案。如问题无法解决，将全额退款。
在实施解决方案前，需客户确认并同意相关操作。
5. 免责声明：
因网络问题、停电等不可抗力因素导致的远程维修失败，我们深表歉意，但不承担相关责任。
因客户未遵守本须知或不可抗力因素导致的任何损失，我们概不负责。
6. 最终解释权：
本店享有对本拍买与售后须知的最终解释权。
凡是购买本店产品即默认同意此条款。
请您在参与拍买及使用服务前务必仔细阅读并理解上述内容。如有任何疑问，请及时与我们联系。感谢您的理解与支持！

Purchase and after-sales notice
Dear customer, thank you for choosing our remote computer hardware maintenance service. To ensure smooth service
and avoid unnecessary disputes, please participate in purchasing and using our
Carefully read the following instructions before service:
1、 Purchase Notice
1. Data backup responsibility:
During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.
Please make sure to backup all important data before maintenance. If data loss occurs due to failure to backup, the r
esponsibility shall be borne by the customer themselves.
2. Hidden hardware issues:
Before maintenance, our technicians cannot determine if there are any hidden hardware issues with your computer.
If hardware issues are found during maintenance, we will recommend alternative solutions or guide you to a refund.
The relevant responsibilities shall be borne by the customer themselves.
3. Remote maintenance restrictions:
Remote repair cannot solve all faults, especially hardware failures.
If it is confirmed that there is a hardware malfunction, we will provide the cause of the malfunction and reasonable
repair suggestions.
4. Customer cooperation:
Remote assistance requires your active cooperation. Your level of cooperation will directly affect the speed and
effectiveness of problem-solving.
5. Force majeure factors:
Remote maintenance may fail due to uncontrollable factors such as network instability and power outages. We
deeply apologize for this and ask for your understanding.
6. Genuine system support:
We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage
customers to purchase and use genuine systems.
2、 After sales Notice
1. After sales period:
All packages have corresponding after-sales time, please read the relevant instructions carefully before purchasing.
If there are any system problems caused by non-human factors during the installation of the system, we will provide
free after-sales service at no cost. If the problem is not resolved, we will refund the full amount
The model.
2. Behaviors not within the scope of after-sales service:
Delete system disk files, change registry and policy groups, download malicious software and viruses, hardware
issues, replace with new hardware, special software requirements without prior notice
Unannounced computer issues and other behaviors are not within the scope of after-sales service.
3. Customer Responsibilities:
Before performing any system operations, customers are advised to backup important data on their own. We are not
responsible for data loss caused by failure to backup.
Customers should ensure that hardware devices are in good condition before installing the system. System failures
caused by hardware issues are not within the scope of after-sales service.
4. Service process:
After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.
Provide corresponding solutions based on the diagnosis results. If the problem cannot be resolved, a full refund will
be issued.
Before implementing the solution, the customer needs to confirm and agree to the relevant actions.
5. Disclaimer:
We deeply apologize for the remote repair failure caused by force majeure factors such as network issues and power
outages, but we do not assume any related responsibilities.
We are not responsible for any losses caused by the customer’s failure to comply with these instructions or force
majeure factors.
6. Final interpretation right:
Our store has the final interpretation right of this purchase and after-sales notice.
Anyone who purchases products from our store is deemed to agree to these terms by default.
Please read and understand the above content carefully before participating in the purchase and use of the service.
If you have any questions, please contact us promptly. Thank you for your understanding and support!