Description

Summary of common problems:

Before placing an order, communicate with customer service to determine whether you require services; otherwise, it may be difficult to promptly connect with a technician to complete the services.

1. Installation-related errors:

The installer cannot be launched or gets stuck. During the installation process, it may get stuck at a certain progress bar, or the installer may become unresponsive.
Registry conflict: When installation fails, a registry-related error may be prompted, such as “Failed to create the requested registry key Key:installer Error:1021”.
Missing dependencies: During installation, a prompt indicates that certain runtime libraries (such as .NET Framework or Visual C++ Redistributable) are missing, preventing the installation from continuing.

2. Startup and Operation Errors:

Startup crash: The program crashes or becomes unresponsive during startup, possibly accompanied by error codes (such as “vcpu-0” error).
Hardware compatibility issues: Under certain hardware configurations, vMix may not function properly, especially when the graphics card or CPU does not support certain functions.
Abnormal multi-monitor support: In a multi-monitor environment, vMix may not be able to correctly recognize or utilize all monitors, resulting in limited functionality.
Video input issue: The external video input device (such as a camera or capture card) cannot be recognized, or the input signal is unstable.
Audio synchronization issue: The audio and video are not synchronized, or there is audio output delay.
Recording and live streaming failures: Interruptions may occur during the recording or live streaming process, possibly accompanied by error messages (such as “Failed to allocate page for guest RAM! “)。.
High CPU or GPU usage: Under certain configurations, vMix may cause excessive CPU or GPU usage, affecting other system functions.
Out of memory: When handling large projects, a prompt indicating insufficient memory may appear, leading to program crash.

Please read the following instructions carefully before the service:

Ⅰ. Auction Notice
①. Data backup responsibility:

During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.

Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.

②. Invisible hardware issues:

Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.

If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.

③. Remote maintenance restrictions:

Remote maintenance cannot solve all faults, especially hardware faults.

If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.

④. Customer cooperation:

Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.

⑤. Force majeure factors:

Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.

⑥. Genuine system support:

We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.

Ⅱ.After-sales Instructions
①. After-sales period:

All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.

If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.

②. Behaviors not covered by after-sales service:

Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance

Behaviors such as computer issues not stated in advance are not covered by after-sales service.

③. Customer responsibility:

Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.

Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.

④. Service process:

After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.

Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.

Before implementing the solution, the customer needs to confirm and agree to the relevant operations.

⑤. Disclaimer:

We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.

We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.

⑥. Final interpretation right:

Our store reserves the final right of interpretation for this auction and after-sales instructions.

By purchasing products from this store, you are deemed to have agreed to these terms.

Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!