Description

Summary of common problems:

Before placing an order, communicate with customer service to determine whether you require services; otherwise, it may be difficult to promptly connect with a technician to complete the services.

Ⅰ. Installation errors:
System compatibility mismatch
The operating system version is too old (such as unsupported macOS or Windows version).
Insufficient hardware configuration (CPU, GPU, and memory do not meet the minimum requirements).
Installation failed or interrupted
The unstable network caused the download to be interrupted (the Creative Cloud installer relies on the network).
The installation file is damaged or the download is incomplete.
Insufficient disk space (installation package and subsequent caching require a large amount of space).
Permission issue
Lack of administrator privileges (Windows) or system integrity protection restrictions (macOS).
The installation process was mistakenly blocked by security software (antivirus software, firewall).
Conflict with other software
The residual files of the old version of Adobe software have not been cleaned up completely.
Conflicts with third-party plugins or tools (such as cleanup tools, system optimization software).
License activation issue
The serial number is invalid or the number of repeated activations has exceeded the limit.
The Creative Cloud account login failed or there was a delay in server verification.

II. Startup and operation errors:
performance issue
Slow rendering speed (due to insufficient CPU/GPU performance or high complexity of the project).
The preview is lagging or experiencing frame drops (due to improper cache settings or slow hard disk read/write speed).
The crash was caused by insufficient memory (an “out of memory” error or automatic exit).
stability issue
The software frequently crashes or freezes (due to plugin conflicts, driver incompatibility, or damaged projects).
Dynamic link failure (failed to work with Adobe software such as Premiere Pro).
dysfunction
Interface display errors (missing panels, garbled language, scaling issues).
Keyframes or expressions are invalid (due to version compatibility issues or operational errors).
Import/export error (format not supported, missing codec, file corrupted).
Resource management issues
The cache occupies too much space, leading to insufficient disk space (regular cleaning of the media cache is required).
The system lags when running multiple tasks (background programs consume resources).
Plugin and extension issues
The third-party plugin is incompatible (either because it is too old or it has not been adapted to the current AE version).
Script error (JavaScript or ExtendScript execution failed).
Authorization and update issues
License verification failed (need to log in to Adobe account again).
Automatic update failed (network issue or permission restriction).

Please read the following instructions carefully before the service:

Ⅰ. Auction Notice
①. Data backup responsibility:

During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.

Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.

②. Invisible hardware issues:

Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.

If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.

③. Remote maintenance restrictions:

Remote maintenance cannot solve all faults, especially hardware faults.

If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.

④. Customer cooperation:

Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.

⑤. Force majeure factors:

Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.

⑥. Genuine system support:

We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.

Ⅱ.After-sales Instructions
①. After-sales period:

All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.

If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.

②. Behaviors not covered by after-sales service:

Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance

Behaviors such as computer issues not stated in advance are not covered by after-sales service.

③. Customer responsibility:

Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.

Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.

④. Service process:

After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.

Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.

Before implementing the solution, the customer needs to confirm and agree to the relevant operations.

⑤. Disclaimer:

We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.

We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.

⑥. Final interpretation right:

Our store reserves the final right of interpretation for this auction and after-sales instructions.

By purchasing products from this store, you are deemed to have agreed to these terms.

Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!