Description

Summary of common problems:

Before placing an order, communicate with customer service to determine whether you require services; otherwise, it may be difficult to promptly connect with a technician to complete the services.

Ⅰ. Installation-related errors

System compatibility error

Does not support new versions of operating systems (such as Windows 10/11 or macOS High Sierra and above)

Hardware driver mismatch (e.g. graphics card driver not updated)

The installation program failed

Example error codes: Error 1603, Error 7

Missing system components (such as .NET Framework or C++ runtime libraries not installed)

permission conflict

Insufficient write permission for the installation directory

User Account Control (UAC) is blocking the installation process

 

Ⅱ.Startup and operation errors

Program crash/crash-to-desktop

Crash upon startup (Example error codes: Error 101, Error 102)

The compatibility mode is not set correctly (manual adjustment of Windows compatibility settings is required)

dysfunction

Timeline/animation playback is stuttering

The drawing tool is experiencing response delay or failure

Abnormal resource occupation

CPU/memory usage is too high (>90%)

GPU acceleration function causes display anomalies

Export failed

SWF export error (code examples: Error 1054, Error 1055)

Video encoder exception (such as H.264 export interruption)

Script compilation issue

ActionScript 3.0 compilation error (code example: 1067, 1084)

Missing or conflicting class library references

 

Please read the following instructions carefully before the service:

Ⅰ. Auction Notice
①. Data backup responsibility:

During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.

Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.

②. Invisible hardware issues:

Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.

If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.

③. Remote maintenance restrictions:

Remote maintenance cannot solve all faults, especially hardware faults.

If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.

④. Customer cooperation:

Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.

⑤. Force majeure factors:

Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.

⑥. Genuine system support:

We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.

Ⅱ.After-sales Instructions
①. After-sales period:

All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.

If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.

②. Behaviors not covered by after-sales service:

Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance

Behaviors such as computer issues not stated in advance are not covered by after-sales service.

③. Customer responsibility:

Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.

Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.

④. Service process:

After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.

Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.

Before implementing the solution, the customer needs to confirm and agree to the relevant operations.

⑤. Disclaimer:

We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.

We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.

⑥. Final interpretation right:

Our store reserves the final right of interpretation for this auction and after-sales instructions.

By purchasing products from this store, you are deemed to have agreed to these terms.

Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!