Description

Summary of common problems:

Before placing an order, communicate with customer service to determine whether you require services; otherwise, it may be difficult to promptly connect with a technician to complete the services.

1. Installation errors:
System compatibility error
Unsupported operating systems (such as older versions of Windows XP or certain Linux distributions).
The necessary runtime libraries (such as .NET Framework and Visual C++ Redistributable) are missing.
Example error codes: Error 1935, MSI 160323.
Installation interrupted or failed
The installation process gets stuck or suddenly exits.
The prompt reads “Installation file is damaged” or “Unable to access the installation source”.
Example error codes: Error 1402, Error 130826.
Hardware detection failed
The graphics card driver is outdated (such as insufficient OpenGL or DirectX version).
The hard disk space is insufficient or the memory is below the minimum requirement.
Example error prompt: Hardware not supported39.
Permission issue
The installation directory does not have write permission (commonly seen on system disks).
Antivirus software/firewall intercepts the installation process.
Example error codes: Access Denied, Error 526.
Temporary folder path issue
The temporary folder (TMP) path contains non-English characters, causing installation failure 6.

II. Startup and operation errors:
Program crash or crash-to-desktop
It exits directly or becomes unresponsive upon startup.
A specific operation (such as loading a large project file) triggers a crash.
Example error codes: APPCRASH, Exception 0xC000000529.
License verification failed
The prompt reads “License invalid” or “No authorization detected”.
An error in time/date settings has caused an authentication exception.
Example error prompt: License Error 10137.
Plugin/module loading failed
The VST plugin cannot be loaded (e.g., DLL Not Found).
The dependent service is not started (e.g., the local audio engine is not running).
Example error code: Module Load Failed9.
The interface displays abnormally
The menu/button is garbled or blank.
UI misalignment under high-resolution screen9.
Audio import/export error
The file format is not supported (such as a specific version of .WAV or .MP3).
The audio is damaged or metadata is lost after import.
Example error prompt: Unsupported File Type25.
MIDI/Audio recording issue
No signal input during recording (e.g., ASIO driver not configured correctly).
The MIDI device cannot be recognized (such as USB interface issue).
Example error code: Device Not Responding9.
The project file is damaged
After saving, it cannot be opened again.
The prompt reads “Project file is damaged.”.
Example error code: Corrupted Project File5.
performance issue
During multi-track mixing, high CPU usage leads to stuttering.
Real-time effect processing delay (e.g. buffer setting is too low) 9.
Multi-user environment conflict
Permission conflict in shared project files.
Internet dependency issue
Remote plugin verification failed (e.g. unable to connect to cloud sound effect library).
Update failed
Automatic update download interrupted or version incompatibility 37.

Please read the following instructions carefully before the service:

Ⅰ. Auction Notice
①. Data backup responsibility:

During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.

Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.

②. Invisible hardware issues:

Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.

If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.

③. Remote maintenance restrictions:

Remote maintenance cannot solve all faults, especially hardware faults.

If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.

④. Customer cooperation:

Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.

⑤. Force majeure factors:

Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.

⑥. Genuine system support:

We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.

Ⅱ.After-sales Instructions
①. After-sales period:

All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.

If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.

②. Behaviors not covered by after-sales service:

Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance

Behaviors such as computer issues not stated in advance are not covered by after-sales service.

③. Customer responsibility:

Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.

Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.

④. Service process:

After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.

Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.

Before implementing the solution, the customer needs to confirm and agree to the relevant operations.

⑤. Disclaimer:

We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.

We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.

⑥. Final interpretation right:

Our store reserves the final right of interpretation for this auction and after-sales instructions.

By purchasing products from this store, you are deemed to have agreed to these terms.

Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!