Hardware related problems:

The game screen gets stuck, flashes back, or fails to start.

The computer shuts down or restarts suddenly during the game

The game runs slowly or crashes.

Unable to install or update the game.

Keyboard, mouse, handle and other devices cannot be used normally.

The picture is torn, the resolution is incorrect, or the screen is black.

The computer shut down suddenly.

The fan is noisy or has poor cooling effect, which affects the performance of the game.

Software related issues:

The game suddenly closes and returns to the desktop.

The game cannot run on a specific operating system.

An error occurred during the game update process and the update could not be completed.

The game cannot be started, and an error message will appear.

The game archive cannot be read or is missing.

The downloaded content cannot be used or displayed normally.

The game interface or subtitles display the wrong language.

Anti cheating software makes the game unable to run normally.

DLL file is missing

Network related issues:

High latency: slow response of game operation, affecting the experience.

Disconnection: Sudden disconnection during the game.

Server problem: The game server is down or under maintenance, unable to log in.

NAT type restriction: unable to connect with other players.

Slow download speed: the game update or download speed is extremely slow.

IP blocking: The IP is blocked due to illegal operations, and the game cannot be logged in.

Regional restrictions: Some game content or servers cannot be accessed due to regional restrictions.

Network fluctuation: unstable network leads to game jam or disconnection.

Before placing an order, we should communicate with the customer service before deciding

whether we need service,otherwise we can’t contact the master to complete the service in time. The

following is only a part of the game directory for reference.

PlayerUnknown’s Battlegrounds

Genshin Impact

League of Legends

Naraka: Bladepoint

Fantasy Westward Journey

“Tianya Mingyue Dao”

Jianwang 3

Onmyoji

Identity V

CrossFire

Dungeon & Fighter

Justice Online

World of Warcraft

Hearthstone

Overwatch

Call of Duty Mobile

QQ Speed

Legends of the Three Kingdoms

After Tomorrow

Honkai Impact 3

Azur Lane

Girls’ Frontline

World of Warships

World of Tanks

Warframe

Knives Out

Terminator 2: Judgment Day

Ballz

“Snake Battle”

Minecraft

Mini World

Creation and Magic

Every inch of land

Three Kingdoms Tactics

Rise of Kingdoms

Clash of Clans

Clash Royale

Boom Beach

Naruto

One Punch Man: The Strongest Man

Dragon’s Valley 2

Perfect World

The New Swordsman

New Jade Dynasty

“Demi-Gods and Semi-Devils”

Battle Through the Heavens

A Chinese Odyssey

Ask the Way

A Chinese Ghost Story

“Tianyu”

Gu Jian Qi Tan Online Edition

Shenwu 4

Dream New Zhu Xian

Tower of Fantasy

Deep Space Eyes

The Book of Illusion and the Record of World Enlightenment

Above the Kuroshio Current

Punishing: Gray Raven

The Divine Interpreter

Zero’s Reversal

The resurrected witch

Soul Tide

Four-leaf Clover Theater

Ash Front

Twin Perspectives

Mobile Suit Gundam: Fusion

“Blasted Witch”

Solemn vow

Phantom memories

Pledge of Azure

Aera of Azure

Fate/Grand Order (FGO)

Princess Link Re:Dive

“Kangong Qi Guan Jian”

Heaven and Earth: The Return of the Forsaken City

Another Eden

Shadowverse

Yu-Gi-Oh! Duel Links

Pokemon Quest

Pokémon Master

Pokemon GO

Harry Potter: Magic Awakened

Marvel Super War

Marvel Future Revolution

Marvel Duel

Marvel Avengers

Marvel Ultimate Alliance 3

Marvel’s Spider-Man

Marvel Guardians of the Galaxy

Marvel’s Children of the Dark

Marvel Avengers

Black Myth: Wukong

Gu Jian Qi Tan III

The Legend of Sword and Fairy VII

Dyson Sphere Program

Bright Memory: Unlimited

Tale of Immortal

Shadow Torch City

Land of Wind

XuanYuan Jian Qi

Autumn wind across the purple frontier

Lost Soul

border

Code name: Hardcore

Era: Mutation

“Zhan Yao Xing” translates to “Slaying Demons”

fireworks

paper doll

Paper Man 2

Ghostly Tales of Hong Kong

Mountain and Sea Traveler

Different paths to return home

Returning Home by a Different Path 2

The Legend of Hidden Dragon

Marvel Future Fight

Marvel Super Battle

Marvel Fighting Champions

Marvel Heroes

Marvel Universe

Marvel Legends

Marvel Unlimited

Instructions for auction and after-sales service:

Dear customer, thank you for choosing our remote maintenance service for computer hardware. To ensure smooth service delivery and avoid unnecessary disputes, please participate in the auction and use our services accordingly

Please read the following instructions carefully before the service:

Ⅰ. Auction Notice

①. Data backup responsibility:

 During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.

 Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.

②. Invisible hardware issues:

 Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.

 If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.

③. Remote maintenance restrictions:

 Remote maintenance cannot solve all faults, especially hardware faults.

 If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.

④. Customer cooperation:

 Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.

⑤. Force majeure factors:

 Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.

⑥. Genuine system support:

 We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.

Ⅱ.After-sales Instructions

①. After-sales period:

 All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.

 If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.

②. Behaviors not covered by after-sales service:

 Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance

 Behaviors such as computer issues not stated in advance are not covered by after-sales service.

③. Customer responsibility:

 Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.

 Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.

④. Service process:

 After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.

 Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.

 Before implementing the solution, the customer needs to confirm and agree to the relevant operations.

⑤. Disclaimer:

 We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.

 We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.

⑥. Final interpretation right:

 Our store reserves the final right of interpretation for this auction and after-sales instructions.

 By purchasing products from this store, you are deemed to have agreed to these terms.

Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!