Description
Summary of common problems:
Hardware related problems:
The game screen gets stuck, flashes back, or fails to start.
The computer shuts down or restarts suddenly during the game
The game runs slowly or crashes.
Unable to install or update the game.
Keyboard, mouse, handle and other devices cannot be used normally.
The picture is torn, the resolution is incorrect, or the screen is black.
The computer shut down suddenly.
The fan is noisy or has poor cooling effect, which affects the performance of the game.
Software related issues:
The game suddenly closes and returns to the desktop.
The game cannot run on a specific operating system.
An error occurred during the game update process and the update could not be completed.
The game cannot be started, and an error message will appear.
The game archive cannot be read or is missing.
The downloaded content cannot be used or displayed normally.
The game interface or subtitles display the wrong language.
Anti cheating software makes the game unable to run normally.
DLL file is missing
Network related issues:
High latency: slow response of game operation, affecting the experience.
Disconnection: Sudden disconnection during the game.
Server problem: The game server is down or under maintenance, unable to log in.
NAT type restriction: unable to connect with other players.
Slow download speed: the game update or download speed is extremely slow.
IP blocking: The IP is blocked due to illegal operations, and the game cannot be logged in.
Regional restrictions: Some game content or servers cannot be accessed due to regional restrictions.
Network fluctuation: unstable network leads to game jam or disconnection.
Before placing an order, we should communicate with the customer service before deciding
whether we need service,otherwise we can’t contact the master to complete the service in time. The
following is only a part of the game directory for reference.
PlayerUnknown’s Battlegrounds
Genshin Impact
League of Legends
Naraka: Bladepoint
Fantasy Westward Journey
“Tianya Mingyue Dao”
Jianwang 3
Onmyoji
Identity V
CrossFire
Dungeon & Fighter
Justice Online
World of Warcraft
Hearthstone
Overwatch
Call of Duty Mobile
QQ Speed
Legends of the Three Kingdoms
After Tomorrow
Honkai Impact 3
Azur Lane
Girls’ Frontline
World of Warships
World of Tanks
Warframe
Knives Out
Terminator 2: Judgment Day
Ballz
“Snake Battle”
Minecraft
Mini World
Creation and Magic
Every inch of land
Three Kingdoms Tactics
Rise of Kingdoms
Clash of Clans
Clash Royale
Boom Beach
Naruto
One Punch Man: The Strongest Man
Dragon’s Valley 2
Perfect World
The New Swordsman
New Jade Dynasty
“Demi-Gods and Semi-Devils”
Battle Through the Heavens
A Chinese Odyssey
Ask the Way
A Chinese Ghost Story
“Tianyu”
Gu Jian Qi Tan Online Edition
Shenwu 4
Dream New Zhu Xian
Tower of Fantasy
Deep Space Eyes
The Book of Illusion and the Record of World Enlightenment
Above the Kuroshio Current
Punishing: Gray Raven
The Divine Interpreter
Zero’s Reversal
The resurrected witch
Soul Tide
Four-leaf Clover Theater
Ash Front
Twin Perspectives
Mobile Suit Gundam: Fusion
“Blasted Witch”
Solemn vow
Phantom memories
Pledge of Azure
Aera of Azure
Fate/Grand Order (FGO)
Princess Link Re:Dive
“Kangong Qi Guan Jian”
Heaven and Earth: The Return of the Forsaken City
Another Eden
Shadowverse
Yu-Gi-Oh! Duel Links
Pokemon Quest
Pokémon Master
Pokemon GO
Harry Potter: Magic Awakened
Marvel Super War
Marvel Future Revolution
Marvel Duel
Marvel Avengers
Marvel Ultimate Alliance 3
Marvel’s Spider-Man
Marvel Guardians of the Galaxy
Marvel’s Children of the Dark
Marvel Avengers
Black Myth: Wukong
Gu Jian Qi Tan III
The Legend of Sword and Fairy VII
Dyson Sphere Program
Bright Memory: Unlimited
Tale of Immortal
Shadow Torch City
Land of Wind
XuanYuan Jian Qi
Autumn wind across the purple frontier
Lost Soul
border
Code name: Hardcore
Era: Mutation
“Zhan Yao Xing” translates to “Slaying Demons”
fireworks
paper doll
Paper Man 2
Ghostly Tales of Hong Kong
Mountain and Sea Traveler
Different paths to return home
Returning Home by a Different Path 2
The Legend of Hidden Dragon
Marvel Future Fight
Marvel Super Battle
Marvel Fighting Champions
Marvel Heroes
Marvel Universe
Marvel Legends
Marvel Unlimited
Instructions for auction and after-sales service:
Dear customer, thank you for choosing our remote maintenance service for computer hardware. To ensure smooth service delivery and avoid unnecessary disputes, please participate in the auction and use our services accordingly
Please read the following instructions carefully before the service:
Ⅰ. Auction Notice
①. Data backup responsibility:
During remote maintenance, data on the C drive or other disks may be overwritten or lost, and cannot be recovered.
Please ensure that you back up all important data before maintenance. Any loss of data due to failure to back up shall be borne by the customer.
②. Invisible hardware issues:
Before maintenance, our repair technician cannot determine whether there is an underlying hardware issue with your computer.
If any hardware issues are identified during the maintenance process, we will recommend alternative solutions or guide you through a refund process. The relevant responsibilities shall be borne by the customer.
③. Remote maintenance restrictions:
Remote maintenance cannot solve all faults, especially hardware faults.
If it is confirmed as a hardware failure, we will provide the cause of the failure and reasonable repair suggestions.
④. Customer cooperation:
Remote assistance requires your active cooperation. The extent of your cooperation will directly affect the speed and effectiveness of problem resolution.
⑤. Force majeure factors:
Force majeure factors such as network instability and power outages may lead to the failure of remote maintenance. We deeply apologize for this and kindly ask for your understanding.
⑥. Genuine system support:
We only provide repair services and do not sell any pirated Microsoft Windows systems. We support and encourage customers to purchase and use genuine systems.
Ⅱ.After-sales Instructions
①. After-sales period:
All packages have corresponding after-sales service time. Please read the relevant instructions carefully before purchasing.
If any system issues arise due to non-human factors during the installation process, we will provide free after-sales service without any charges. If the issue remains unresolved, we will issue a full refund.
②. Behaviors not covered by after-sales service:
Deleting system disk files, modifying registry and policy groups, downloading malicious software and viruses, hardware issues, replacing with new hardware, special software requirements not communicated in advance
Behaviors such as computer issues not stated in advance are not covered by after-sales service.
③. Customer responsibility:
Before performing any system operations, customers are advised to back up important data themselves. We are not responsible for any data loss caused by failure to back up.
Customers should ensure that the hardware equipment is in good condition before installing the system. System failures caused by hardware issues are not covered under after-sales service.
④. Service process:
After the customer purchases the service, our engineers will conduct a preliminary problem diagnosis.
Based on the diagnosis results, we will provide corresponding solutions. If the issue cannot be resolved, a full refund will be issued.
Before implementing the solution, the customer needs to confirm and agree to the relevant operations.
⑤. Disclaimer:
We apologize for the failure of remote maintenance caused by force majeure factors such as network issues and power outages, but we do not assume any related responsibilities.
We shall not be liable for any losses incurred due to the customer’s failure to comply with these instructions or due to force majeure factors.
⑥. Final interpretation right:
Our store reserves the final right of interpretation for this auction and after-sales instructions.
By purchasing products from this store, you are deemed to have agreed to these terms.
Please read and understand the above content carefully before participating in the auction and using the service. If you have any questions, please contact us in a timely manner. Thank you for your understanding and support!
